Families Unable To Access School Email

Families Unable To Access School Email

This article is for students using K12 Stride Office 365 School Email.

๐Ÿ“ง๐Ÿ”ง Troubleshooting Tips for Accessing Office 365 Email

Students can access school emails directly from their Online School.


 Try the tips below to resolve common login issues โ€” especially when accessing email outside of the Online School or on a personal or mobile device.

โœ…๐Ÿ” Correct Login Information

Make sure you're using your school OLS username and password when signing in to Office 365.

๐Ÿ“Œ This applies when accessing your email on:

  • A personal computer

  • A mobile phone or tablet

  • A browser outside of Online School

๐Ÿ‘‰ Click here for guidance on accessing school email via Office 365

๐Ÿงน๐Ÿง Clear Browser Cache and Cookies

Clearing your cache and cookies can often resolve login problems like error messages or stuck sign-in screens.

๐Ÿ‘‰ Click here for step-by-step instructions

๐Ÿ”„๐ŸŒ Reset Browser Settings

If you're using Google Chrome or Mozilla Firefox and still having trouble, try resetting your browser settings to default.

๐Ÿ‘‰ Click here for instructions

๐ŸŒ๐Ÿ” Try a Different Browser

Some browsers work better than others with Office 365. If you're stuck, try switching browsers!

๐Ÿงญ Click here for a list of K12-supported browsers

If none of these steps resolve the issue, please contact your K12 tech support team  at 866-512-2273, or submit a ticket via the K12 Helpdesk.




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