This article is for students using K12 Stride Office 365 School Email.
๐ง๐ง Troubleshooting Tips for Accessing Office 365 Email
Students can access school emails directly from their Online School.
Try the tips below to resolve common login issues โ especially when accessing email outside of the Online School or on a personal or mobile device.
Make sure you're using your school OLS username and password when signing in to Office 365.
๐ This applies when accessing your email on:
๐ Click here for guidance on accessing school email via Office 365
๐งน๐ง Clear Browser Cache and Cookies
Clearing your cache and cookies can often resolve login problems like error messages or stuck sign-in screens.
๐ Click here for step-by-step instructions
๐๐ Reset Browser Settings
If you're using Google Chrome or Mozilla Firefox and still having trouble, try resetting your browser settings to default.
๐ Click here for instructions
๐๐ Try a Different Browser
Some browsers work better than others with Office 365. If you're stuck, try switching browsers!
๐งญ Click here for a list of K12-supported browsers
If none of these steps resolve the issue, please contact your K12 tech support team at 866-512-2273, or submit a ticket via the K12 Helpdesk.
Related Articles
How to Add, Update, or Sync Outlook Accounts
? How to Add or Change an Email Account in Outlook (and Sync Two Accounts!) As an educator, keeping your inbox organized is key to staying on top of messages from students, staff, and parents. Here’s how to add, update, or sync two Outlook accounts ...
How to Add Safe Senders in Microsoft Outlook
Outlook has the ability to designate certain email addresses or domains as "safe senders." By adding these trusted senders to your Safe Senders list, you instruct Outlook to bypass its spam filters and deliver emails from these sources directly to ...
Letters To Families Experiencing Technical/Internet Issues
General Computer Issues Hello |student.preferredOrFirstname| , Thank you for reaching out. I'm sorry to hear you are having technical issues. I want to assure you that we are here to support you through any challenges you may encounter. Technical ...
Gmail and Outlook: Requirements, Help, Warnings
Forward Gmail to Outlook Click link below: Forward Gmail to Outlook Account Outlook Help Outlook Calendar Basics How to Search your email folders Group email Email Signatures Creating An Email Signature How To Create An Email Signature In Outlook ...
Student Account Set Up From the Learning Coach Account
K12 School (OLS) Student Account Sign Up From the LC Account K12 School login credentials for student K12 School accounts can be created during Learning Coach account set up; however, if this step was missed, the LC can return to the Account Sign Up ...