This article is for students using K12 Stride Office 365 School Email.
Students can access school emails directly from their Online School.
Make sure you're using your school OLS username and password when signing in to Office 365.
📌 This applies when accessing your email on:
A personal computer
A mobile phone or tablet
A browser outside of Online School
👉 Click here for guidance on accessing school email via Office 365
Clearing your cache and cookies can often resolve login problems like error messages or stuck sign-in screens.
👉 Click here for step-by-step instructions
If you're using Google Chrome or Mozilla Firefox and still having trouble, try resetting your browser settings to default.
Some browsers work better than others with Office 365. If you're stuck, try switching browsers!
🧭 Click here for a list of K12-supported browsers
If none of these steps resolve the issue, please contact your K12 tech support team at 866-512-2273, or submit a ticket via the K12 Helpdesk.