Families Unable To Access School Email

Families Unable To Access School Email

Questions to ask and troubleshooting steps to try:

​ Has the student been able to log into their OLS/OMS/OHS account? If so, the student should be able to access their email from their main page? Video on accessing school email from the OLS: https://www.help.k12.com/s/article/School-Email

·        If the student cannot log into the OLS, send this link: https://www.help.k12.com/s/article/Online-School-Login-Troubleshooting

·        Are they trying to log into outlook from a browser or phone? If so, could it be that they are entering the wrong username/password? Here is an article to share with them: https://www.help.k12.com/s/article/Unable-to-Access-School-Email

·        Perhaps they cannot access it because the device they are using does not have Microsoft 365. Here is an article to help with that: https://www.help.k12.com/s/article/How-to-Download-Office-365-For-Personal-Devices-School-Email-for-Students



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