Hello |student.preferredOrFirstname| ,
Thank you for reaching out. I'm sorry to hear you are having technical issues. I want to assure you that we are here to support you through any challenges you may encounter. Technical issues can be frustrating, but there are some steps you can take to try and resolve them:
Clear Your Cookies and Cache: This can often resolve many common issues. If you're using Google Chrome, you can do this by pressing Ctrl+Shift+Delete. After clearing your cookies and cache, try accessing the site again.
Restart Your Computer: Sometimes a simple restart can fix a lot of problems. Shut down your computer completely, then turn it back on and try again.
Use a Different Web Browser: If the issue persists, try accessing the site using a different web browser. Sometimes certain browsers can have specific issues with particular websites.
Contact K12 Help: If you're still experiencing problems, don't hesitate to reach out to K12 support. You can call them at 866-512-2273 or use the K12 help website to place a ticket for support if you are having trouble getting through. Save your reference number in a safe place to share with your Advisor and Attendance Coordinator.
Inform Your Teachers: If you're having trouble getting into a live session or submitting assignments, please let your teachers know as soon as possible. We understand that technical issues can happen and want to ensure you don't fall behind.
Technical issues are not an excuse for missing school, unless this is corroborated with the reference number and log from K12 customer support. Remember to try to use your backup plan while the issue is being resolved. For many families, this is working at their local library, using another device available in your home, or borrowing a computer from a friend or family member. Please keep us posted on how the resolution progress is going so that we can work together to help you succeed,
Warm regards,
[Your Name]
[Your Title/Position]
Dear (student/LC)
I hope this message finds you well. I understand that you are experiencing difficulties with your internet access, and I want to offer my support and assistance during this time.
As a reminder, internet access is a requirement for success at CASC. If you are unable to provide continuous internet access for your student, it is important to implement your backup plan. For many families, this means working at their local library, a friend or family member’s home, or at another location with free public Wi-Fi, such as a coffee shop or McDonald’s.
If you need assistance with developing or strengthening your backup plan, please let me know. I will be happy to refer you to the Student Support Team for additional suggestions and resources. We understand that maintaining consistent internet access can sometimes be challenging, and we are here to help you find the best solutions for your situation.
We appreciate your dedication to your child’s education and your cooperation in ensuring they have the necessary tools to succeed. Please do not hesitate to reach out if you need any further assistance or support.
Warm regards,
[Your Name]
[Your Title/Position]
[Contact Information]
Hello |student.preferredOrFirstname| ,
Thank you for reaching out. I'm sorry to hear you are having trouble getting into class. I want to assure you that we are here to support you through any challenges you may encounter. Technical issues can be frustrating, but there are some steps you can take to try and resolve them:
Clear Your Cookies and Cache: This can often resolve many common issues. If you're using Google Chrome, you can do this by pressing Ctrl+Shift+Delete. After clearing your cookies and cache, try accessing the site again.
Restart Your Computer: Sometimes a simple restart can fix a lot of problems. Shut down your computer completely, then turn it back on and try again.
Use a Different Web Browser: If the issue persists, try accessing the site using a different web browser. Sometimes certain browsers can have specific issues with particular websites.
Inform Your Teachers: If you're having trouble getting into a live session or submitting assignments, please let your teachers know as soon as possible. We understand that technical issues can happen and want to ensure you don't fall behind.
Check email, ParentSquare and/or Facebook to see if there is a service disruption.
Check help.k12.com to see if K12 has posted an outage notice. If there is not an interruption.
Contact K12 Help: Don't hesitate to reach out to K12 support. You can call them at 866-512-2273 or use the K12 help website to place a ticket for support if you are having trouble getting through. Save your reference number in a safe place to share with your Advisor and Attendance Coordinator.
Confirmed Interruption: If an outage notice or interruption has been posted, please follow the steps below:
Check your email to see if the teacher sent a Zoom link to get in the class.
Check the Fire Drill website
work on your lessons within the OLS/Online HS.
Watch your schedule for class cancellations or to retry accessing them.
Continue to check your school email for information/announcements.
Please keep us posted on how the resolution progress is going so that we can work together to help you succeed,
Warm regards,
[Your Name]
[Your Title/Position]