Student Materials and Computer Equipment Returns

Student Materials and Computer Equipment Returns

Student Materials and Computer Equipment Returns

βœ… Step 1: Receive and Prepare Return Items

πŸ“§ Learning Coaches will receive an email and a mailed letter with a return list and prepaid return labels.

πŸ“¬ Emails come from K12-confirmation@k12.com or Computer-returns@k12.com.

πŸ” Check your email SPAM folder and your USPS mailbox for these communications.

🧾 The return list is also available in the Learning Coach’s My Info account.
πŸ‘‰ See Learn Which Course Materials Will Need to be Returned article for My Info instructions.

πŸ“¦ Step 2: Securely Pack Items

πŸ“¦ Use original or sturdy boxes.

πŸ“šπŸ’» Separate course materials and computer equipment into different boxes.
➑️ This will help prevent damage during shipping.

πŸ“˜ Hold on to materials needed for incomplete or future courses.

πŸ‘¨β€πŸ‘©β€πŸ‘§β€πŸ‘¦ For multiple students, course materials may be combined in one box.

🚚 Step 3: Ship via UPS

🏷️ Affix the prepaid labels to the outside of each box.

πŸ“ Drop off at any UPS location
πŸ”— (Find one: https://www.ups.com/dropoff)

πŸ’‘ Additional Tips

πŸ”’ Ensure each box has a unique tracking label.

πŸ“… Printed labels don’t expire, but the email link to print them expires after 30 days.

πŸ“ Need more labels? Use the Self-Serve UPS Return Label Tool.

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