π§ Learning Coaches will receive an email and a mailed letter with a return list and prepaid return labels.
π¬ Emails come from K12-confirmation@k12.com or Computer-returns@k12.com.
π Check your email SPAM folder and your USPS mailbox for these communications.
π§Ύ The return list is also available in the Learning Coachβs My Info account.
π See Learn Which Course Materials Will Need to be Returned article for My Info instructions.
π¦ Use original or sturdy boxes.
ππ» Separate course materials and computer equipment into different boxes.
β‘οΈ This will help prevent damage during shipping.π Hold on to materials needed for incomplete or future courses.
π¨βπ©βπ§βπ¦ For multiple students, course materials may be combined in one box.
π·οΈ Affix the prepaid labels to the outside of each box.
π Drop off at any UPS location
π (Find one: https://www.ups.com/dropoff)
π’ Ensure each box has a unique tracking label.
π Printed labels donβt expire, but the email link to print them expires after 30 days.
π Need more labels? Use the Self-Serve UPS Return Label Tool.
π Course Materials Returns FAQ
π Computer Equipment Returns FAQ