Student Materials and Computer Equipment Returns

Student Materials and Computer Equipment Returns

Student Materials and Computer Equipment Returns

βœ… Step 1: Receive and Prepare Return Items

πŸ“§ Learning Coaches will receive an email and a mailed letter with a return list and prepaid return labels.

πŸ“¬ Emails come from K12-confirmation@k12.com or Computer-returns@k12.com.

πŸ” Check your email SPAM folder and your USPS mailbox for these communications.

🧾 The return list is also available in the Learning Coach’s My Info account.
πŸ‘‰ See Learn Which Course Materials Will Need to be Returned article for My Info instructions.

πŸ“¦ Step 2: Securely Pack Items

πŸ“¦ Use original or sturdy boxes.

πŸ“šπŸ’» Separate course materials and computer equipment into different boxes.
➑️ This will help prevent damage during shipping.

πŸ“˜ Hold on to materials needed for incomplete or future courses.

πŸ‘¨β€πŸ‘©β€πŸ‘§β€πŸ‘¦ For multiple students, course materials may be combined in one box.

🚚 Step 3: Ship via UPS

🏷️ Affix the prepaid labels to the outside of each box.

πŸ“ Drop off at any UPS location
πŸ”— (Find one: https://www.ups.com/dropoff)

πŸ’‘ Additional Tips

πŸ”’ Ensure each box has a unique tracking label.

πŸ“… Printed labels don’t expire, but the email link to print them expires after 30 days.

πŸ“ Need more labels? Use the Self-Serve UPS Return Label Tool.

    • Related Articles

    • Computer Requests, Eligibility, Approvals, Fulfillments

      Any staff member can request a computer for the family IF they request one. The information below will guide you on how to request a computer, check status and eligibility, and track shipments. Student Computer Eligibility Search for a specific ...

    • A Guide For Staff to Locate Student and LC Registration ID

      ? How to Find Student & Learning Coach Registration IDs ?? Once a new student is approved, both the student and their Learning Coach are assigned a Registration ID, which is required to set up their K12 Stride school login. ?️ Heads-Up! K12 ...

    • Replacement Course Materials Request

      Replacement Materials Request Please use this form if a family reports course related materials are missing (stolen, not delivered, delivered to wrong address etc.) ...

    • Computer Request Escalation Form

      Computer Request Escalation- used to request a computer for student Check status of Computer Request

    • STUDENT SUPPORT SERVICES TEAM and PROBATION ACCOUNTABILITY SUPPORT

      STUDENT SUPPORT SERVICES TEAM and PROBATION ACCOUNTABILITY SUPPORT CASC provides a dedicated support team to offer additional services on an as needed basis. ASSIGNMENT REASON A student and their family can be assigned additional support for low ...