STUDENT SUPPORT SERVICES TEAM and PROBATION ACCOUNTABILITY SUPPORT

STUDENT SUPPORT SERVICES TEAM and PROBATION ACCOUNTABILITY SUPPORT

STUDENT SUPPORT SERVICES TEAM and PROBATION ACCOUNTABILITY SUPPORT

CASC provides a dedicated support team to offer additional services on an as needed basis.


ASSIGNMENT REASON

A student and their family can be assigned additional support for low progress, poor class attendance, low assignment submission, socioeconomic need, learning coach training need, health concerns, or for any other non-academic concerns that may affect school performance.


NOTIFICATION

You will receive an email from your student’s Advisor notifying you of the recommendation for additional services. Soon after, you will be contacted by the appropriate support services team member via email or phone call. Please respond to this communication within 24 hours to confirm receipt and to begin receiving assistance. Participation is required in most cases.


PROBATION 

Students notified by their advisor of recommendation for low progress and/or lack of engagement will be placed with a probation support plan by your advisor. Your advisor will be there to help you through the process. In working with him or her, we hope you will gain the skills, motivation, and drive to be successful in our academic program and return quickly to Good Standing.

Students and families receive three (3) weeks (15 school days) from the date of the initial plan to resolve engagement concerns. Students and learning coaches will work with their advisor to earn badges during the probation support period. Students have an opportunity to earn 5 badges per week. Students must earn 12-15 badges within the 3-week period for successful completion of probation and a return to good standing. If students earn between 8-11 badges, students can be eligible for possible appeal and badge counts start over. Students are only eligible for one appeal per academic school year. If students earn fewer than 8 badges, they will be moved to administrative review for withdrawal. If a student is referred for a Probation Plan twice (2) within the same academic school year, the student will follow the Probation Support Plan as outlined above. If a student is referred for a third (3) Probation Plan, the student will immediately be withdrawn due to lack of continuous engagement.

BADGES

Probation Plans are based on school expectations that should be followed. Probation plans will include the five engagement requirements for all CASC students: attend school daily by working in online school, attend all required class connect sessions, read and respond to all school communication, work in each course every day, and complete and submit assignments weekly. Five Badges can be earned each week and can only be earned for completion of each individual requirement noted on the Probation Plan Badge.

Students and learning coaches are allotted three (3) weeks or 15 school days to reach the required 12+ Badges for successful completion of Probation Supports and return to Good Standing. A return to Good Standing can occur as soon as three (3) weeks after the start date of Probation Supports by earning consecutive Badges each week.

Badges cannot be removed from students and learning coaches once earned. However, students can be referred again for additional support. Students and learning coaches unresponsive to all contact attempts by their advisor after two (2) weeks are moved to the Student Support Team for review for additional support or withdrawal from CASC.

ADMINISTRATIVE REVIEW for WITHDRAWAL

Students must earn 12-15 badges within the 3-week period for successful completion of probation and to return to good standing. If students earn between 8-11 badges, students can be eligible for possible appeal and badge counts start over. The Probation Appeal Plan will allow up to 3 additional weeks with minimum weekly badge requirements. Students are only eligible for one appeal per academic school year. Failure to reach twelve (12) Badges, after the appeal term expires, will result in Administrative Withdrawal from CASC. The student account may be locked at that time. If a student is referred for a third (3) Probation Plan, the student will immediately be withdrawn due to lack of continuous engagement.   


STANDARD SUCCESS PLAN K-12th GRADE

ADDITIONAL REQUIREMENTS FOR SUCCESS

·       Teachers, advisors, and administrators frequently communicate important updates and reminders via email. It is important that these communications are read and responded to.

·       Required testing communications will come by email.

·       Required conferences such as advisor support, individual graduation planning meetings, and other meetings will be communicated by email.

·       Following the badge plans above is a good standard for all students. However, your student’s individual needs may require additional requirements for success. Your advisor will work with you and your student to determine the best path to success.

SUPPORT TEAM MEMBERS

Together all the members of your support team will work closely with your family to ensure your student’s needs are met, so that they can receive the very best education possible. Your student may have contact with many of the team members during the year. It is important that you check and respond to your email regularly to stay up to date on what is happening with your student.

FAMILY RESOURCE COORDINATORS

George Woodward, Family Resource Coordinator (FRC), 864-209-1594

Our Family Resource Coordinator will assist students and families by acting as a go-between between the families and community resources. In addition to helping to meet economic needs of our families, our FRC may also conduct social support to our families for needs such as pregnancy support, death or serious illness in the family, drug/alcohol abuse, DSS or DJJ involvement, and other high needs social issues that are likely to impact school performance. 


STUDENT ATTENDANCE SPECIALIST

Cheryn Decatur, CASC Student Attendance Specialist (SAS); Grades K-12, 864-640-8139, cdecatur@cyberacademysc.org

Corrine Davis, HVASC Student Attendance Specialist (SAS); Grades 8-12 864-724-9712, codavis@heronacademysc.org

Our Attendance Specialists work to promote positive school attendance and to notify families of concerns regarding attendance and truancy, see attendance section for more details. If your student has missed school without an excuse, please contact your homeroom teacher immediately and have your student log in and complete schoolwork.

You will be asked to participate in a phone call or a class session to develop an attendance plan for your student to help bring them into good attendance standing with the school. The conference is your opportunity to work with the SAS and your student’s teacher to find a way to meet our school’s attendance requirements and the needs of your family.

Students with chronic attendance concerns may be required to attend online check in session(s).

Failure to follow the school attendance policy could lead to withdrawal after 18 unexcused cumulative absences or 10 consecutive unexcused absences and/or non-adherence to the attendance plan set forth below.

● Students are referred to Administration for a review to determine next steps.

● The student may be administratively withdrawn from CASC and/or would be ineligible to return to CASC in future school years.

● notification will be sent via email.

Students, age 6-17, who have unresolved, unexcused absences (3 consecutive or 5 total) will be reported to the state for truancy. 

COMMUNITY ENGAGEMENT SPECIALIST

Tony Moore, Student Services Coordinator, 864-485-9644

Our Community Engagement Specialists will assist families by providing necessary training and opportunities for socialization among CASC families. This is done using our website, monthly outings, our learning lab, social media, and individual training on an as needed basis.

The Student Services Coordinator provides a range of school-wide services to new and returning students and their families to help set the right tone for their academic success in the virtual school program. The position works with others to provide critical training, facilitate academic engagement, and promote effective communication practices between parents, teachers, and support team members. They are also the primary coordinators of our onboarding and training process for new students.

ADVISORS

The advisor is the key coordinator driving the activities of the Student Support Services Team. The advisor helps foster a high touch approach to educational support and exhibits a commitment and desire to provide the best experience possible for students and families. The role empowers families to increase their involvement and assist in their student’s education, facilitates engagement in school activities and provides clear and consistent communication regarding school expectations and activities. 

ONBOARDING

Strong Start is a practice of providing early communication, orientation and onboarding tasks for students and families to foster engagement in the K12 Virtual Schools LLC (Stride K12) national and school community and receive the foundation needed to be successful in the online school setting. K12 Virtual Schools LLC (Stride K12) national Strong Start programming offers resources to give students and families a Strong Start from the point they are enrolled through the first four weeks of school. Almost all resources are available year-round to students starting after the first day of school. You will receive an email prior to your first day of school (typically the Monday before school starts). This email will outline your expectations. These expectations will be further outlined in required orientation sessions for new students. New Students will also have access to the Online school materials in a course designed to let them become familiar with the online school. Please reach out to your advisor or to the engagement specialist for any additional assistance. Students and families will be expected to complete orientation requirements including a final orientation checkpoint along with completion of beginning individual assessments.
Prior to school start, Students, Parents, and Learning Coaches should view the learning coach resource site at https://www.k12.com/parent-student-resources/how-online-learning-works.html and https://www.k12.com/parent-student-resources/how-online-learning-works/strong-start.html

K12 Virtual Schools LLC (Stride K12) Customer Support Team can help get you set up by calling 1-866-512-2273. 



CASC FAMILY ENGAGEMENT CHART


ADMINISTRATIVE SCHOOL WITHDRAWAL

Attendance, Testing, and Probation Status Infractions that could lead to school withdrawal:

  • Student has 5 or more unlawful absences while being unresponsive to attendance department attempts to resolve.

  • Failure to attend in-person State Mandated Testing or in-person School Benchmark or failure to complete at home benchmark during testing window.

  • Failure to follow Probation Plan.

  • Being Placed on Probation Status During First Year of Provisional Enrollment

  • Failure to complete onboarding requirements during the initial 25 days of enrollment





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