Helpdesk/Ticketing Systems

Staff Helpdesk/Ticketing Systems

Staff Help Desk/Ticketing Systems


Who Do I Contact for Internal Questions/Concerns on the School Level?


School level support from HR & Ops, plus an extensive knowledgebase

Click on the link to access a Zoho Powerpoint Guide Zoho 25/26.pptx

Who Do I Contact at K12?

πŸ§‘β€πŸ«Teacher Help Desk: One Stop for Teacher Support 

πŸ‘‰ Access the Teacher Help Desk here: https://itsm.k12.com/teacherhelp

 

What you can do on the Help Desk:

  • Find helpful resources

  • Connect with Stride Professional Development support

  • Submit support requests quickly and easily for help with issues like error messages, specific course issues, platform/tool questions, Authentication/MFA, school regional IT support, and EMP login issues.

 

Click here to access the Teacher Help Desk Reference Guide and understand how to use/navigate through the Teacher Help Desk. 




Course Feedback



Canvas Impact Support Center:

  • An in-platform searchable tool

  • Provides support articles based on your Canvas role: Admin, teacher, student, learning coach (observer).

  • Find support guidance without leaving the platform!

 

 

Selecting Need Help? opens Canvas Impact Support Center:

 




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