Staff Helpdesk/Ticketing Systems
Who Do I Contact for Internal Questions/Concerns?
👉Click on this Zoho 25/26.pptx slide deck to learn how to use the Zoho ticketing system.
🧠Submitting Canvas User Feedback Tickets
Here’s a quick refresher on how to use User Feedback Tickets:
- Use the “Feedback” option in the global navigation menu.
- Submitting feedback from a specific activity or page helps the team pinpoint and resolve issues faster.
- Feedback sent from this area tells the team that there is a problem on the landing page:
- Feedback sent from here tells the team there is a problem with this specific activity inside the course:
- Once submitted, the user will get this confirmation. Once the ticket is triaged, it will move to “In Review” status, triggering an email confirmation with the ticket ID.
Canvas Impact Support Center:
An in-platform searchable tool
Provides support articles based on your Canvas role: Admin, teacher, student, learning coach (observer).
Find support guidance without leaving the platform!
Selecting Need Help? opens Canvas Impact Support Center:
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