Staff Helpdesk/Ticketing Systems
Staff Help Desk/Ticketing Systems
School level support from HR & Ops, plus an extensive knowledgebase
Click on the link to access a Zoho Powerpoint Guide Zoho 25/26.pptx
π§βπ«Teacher Help Desk: One Stop for Teacher Support
π Access the Teacher Help Desk here: https://itsm.k12.com/teacherhelp
What you can do on the Help Desk:
Find helpful resources
Connect with Stride Professional Development support
Submit support requests quickly and easily for help with issues like error messages, specific course issues, platform/tool questions, Authentication/MFA, school regional IT support, and EMP login issues.
Click here to access the Teacher Help Desk Reference Guide and understand how to use/navigate through the Teacher Help Desk.

Course Feedback
Canvas Impact Support Center:
An in-platform searchable tool
Provides support articles based on your Canvas role: Admin, teacher, student, learning coach (observer).
Find support guidance without leaving the platform!

Selecting Need Help? opens Canvas Impact Support Center:


Related Articles
Stride Professional Development Center. The Home of K12 Training
Stride Professional Development Center (SPD). The Home of K12 Training Stride Professional Development Center Link SPD Guides β’ SPD Demo Video β’ SPD Platform Job Aid SPD Support and Ticketing Steps clSPD Support Page We're here to support you! ...
Staff Name & Address Changes
? Legal Name or Address Change Guide If your legal name or address has changed, here are the steps to make sure all systems and benefits stay up to date. ?οΈ Paycom Updates You can update both physical and mailing addresses directly in Paycom. If ...
Stride PD Account Setup and Account Updates
Self-Registration Now Available for New Hires To support a more efficient onboarding experience, school leaders are encouraged to utilize the Self-Registration feature for new hires. This process allows new team members to create their own SPD ...
The Heron Institute Staff List
? The Heron Institute Staff List β Your Go-To Directory!? Need to find a colleague fast? The Heron Institute Staff List is your all-in-one staff directory designed to help you easily locate and connect with any team member. ?β??β? ?οΈ Whatβs in ...
Family Contact Change Process
? Purpose This article outlines the official process for updating family contact information in school records, including phone numbers, email addresses, and physical/mailing/shipping addresses. ? Important Reminder Families can updatae contact ...