Helpdesk/Ticketing Systems

Staff Helpdesk/Ticketing Systems

K12rit.com- Staff laptop/hardware support

K12 Training Help- K12 Teacher Support

Zoho- School level support from HR & Ops, plus an extensive knowledgebase

K12 1:1 Support- one on one training and support from Stride/K12
    • Related Articles

    • Systems Overview

      Troubleshooting and Tickets K12rit.com – This is the place for staff to go for anything wrong with their school email account and school-issued computer (actual computer issues, not systems issues). This is also where you go to have community inboxes ...
    • SC Learns Staff List, Employee Directory and Organization Chart

      SC Learns Staff List: Click here to access the staff list with staff contact information and birthdays on a google sheet. Paycom Employee Directory Step 1: Log In to Paycom Open your web browser and navigate to Paycom's login page. Enter your login ...
    • SC Learns Staff List

      Click here to access the staff list.
    • Staff Needs Request Form

      Please use this form for any of the following needs: Equipment/Item(s), Conference/Travel, Supplemental Program, Club/Fundraising Campaign, Temp/Contract Help, Student/Staff Membership Dues Staff Needs Request Form The Needs Form is approval for the ...
    • Staff Laptop Issues: Warranty Lookup

      Before requesting a new laptop, staff should use this link to look up whether it can be repaired under warranty, or if the warranty has expired: https://pcsupport.lenovo.com/us/en/warranty-lookup#/