Family Account Basic Login Troubleshooting Steps
K12 Help Steps
How the Learning Coach Updates a Student's Username
and/or Password
Locked Out of Account
Students can now be locked out from too many attempts to log in.
- families
should get an email informing them that their account was locked due to
incorrect login attempts, and they can utilize this email to unlock the
account instantly.
- Once unlocked, they can then use the forgot password button, if they do not remember the password.
- The LC can change the student password if the LC logs in to their account. https://www.help.k12.com/s/article/Learning-Coach-Update-Student-s-Username-and-or-Password
- If they call K12 customer care, the agent will be trained to help the family.
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