Payroll FAQs
We know pay can be complicated! Check out these frequently asked questions:
Why do I have zero federal taxes taken out?
The IRS has a formula that factors in income and dependents. We are not qualified to discuss or advise on completing the W-4, nor will we go
into the implications of your specific form responses on your paycheck. We advise you speak with a tax professional if you have questions about federal or
state tax withholding. You can also check out the IRS
Withholding Estimator for assistance with what to enter on the W-4. The
estimator will allow you to enter your pay information as well as income from a
spouse, depending on your filing status. You can also enter what your desired
year-end result is (i.e., getting a refund, breaking even, etc.). The estimator
will then give you advice on what to enter on the W-4. IRS Publication 15-T goes into payroll taxes a bit more, but we do not have anyone on staff who is qualified to discuss these tax worksheets with you.
Do I have to approve my check?
No. Depending on payroll timing, we sometimes send check previews as a courtesy for you to get a sneak peek at what your check looks like. This is also an opportunity for you to raise any concerns you may have about any part of the check, but keep in mind that expenses, stipends, and PTO requests that have not yet been fully approved may not be reflected on the preview but may still be part of the final paycheck. You should not assume this means either are denied unless you received a specific email saying it was denied.
What is this minus sign on my check preview?
This is not a subtraction; this indicates a change in that specific line item from the previous check. For example, if you had $100 in expenses on the last check and $60 in expenses on this one, you will see -$40 in red. Similarly, if you see a positive number in green, this indicates an increase from the previous check.
Why didn't I receive a paycheck preview?
There are two primary reasons. One is that we did not have time in the payroll cycle to send them. However, if you know others who received a preview and you did not receive one, it's probably because you do not have a verified contact method on your profile. You should log into Paycom and go to Information > Address and Contact Information. If you see buttons that say, "Verify Email" or "Verify Phone", you will need to click those to complete the verification process.
Why is my net pay different from my offer letter?
Your offer letter shows your gross pay, or the pay before taxes and deductions. Net pay reflects the amount after those taxes and deductions are taken out.
If I think my deductions are not correct, what do I do?
Did you recently enroll in or change your insurance options? If so, please send your Summary of Enrollment or a screenshot of MyBenefits that shows your name, the change effective date, and the insurance options and premiums. If you have a question about this or any other deductions, please reach out to hr@sclearns.org.
I don't see an expense I submitted. Why is that?
Check the current status of your expense in Paycom. Just go back into Paycom > Expenses > Add and Manage Expenses and click the dropdown arrow by the expense you're checking. The status will tell you if it is pending, approved, paid, or denied. Don't assume an expense is denied just because you do not see it on your check; you will receive a specific email stating the expense is denied if this is the case.
Another reason you may not see an expense on your check is that you missed the deadline to submit expenses for that payroll. We have certain deadlines to submit payroll information, so we have set the deadline for expenses for a week prior to when we submit in most cases to allow time for approvals and final review. Please review the calendar below for important dates.
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