Letters To Families Experiencing Class Connect Issues

Letters To Families Experiencing Class Connect Issues

Duplicate Class Connects

Hello |student.preferredOrFirstname| , 
 I appreciate you reaching out to let me know you have a concern with your class connects.  If you ever notice that you have more than one class scheduled at the same time, please send an email to both teachers and your Guidance Counselor as soon as you notice the error. 

 

If you don't receive a response prior to your conflicted class time, please attend any IEP mandated sessions as first priority. If there is not a scheduled IEP mandated class, then attend the class that coordinates with the period your Guidance Counselor scheduled for you.

 

Warm regards,

[Your Name]
[Your Title/Position]
[Contact Information]

Time Zone Issues- Class Connects

Hi |student.preferredOrFirstname|,  

 

I'm sorry to read you are having unusual class connect times on your plan.  Often when students have this issue it is related to the time zone selection.  Don't Worry.  There is an easy fix.   

 

Click on this link to find out more, https://www.help.k12.com/s/article/Time-Zone-Settings-for-Class-Connect-Time-Zone-Picker. 

 

If you still are having trouble, please reach out to K12 customer support at 1-866-512-2273 for one on one help. 
[Your Name]
[Your Title/Position]
[Contact Information]

Engageli Support

Hi |student.preferredOrFirstname|,  

 

I'm sorry to read you are having trouble with your settings in your class connect sessions (Engageli). Please click on this link to access the Engageli help center: https://support.engageli.com/hc/en-us/categories/4409351388059-Learner. 


If you continue to have trouble, please reach out to our Operations Team at help@cyberacademysc.org or help@heronacademysc.org.

[Your Name]
[Your Title/Position]
[Contact Information]