Letters And Troubleshooting Steps To Families Experiencing Class Connect Issues

Letters And Troubleshooting Steps To Families Experiencing Class Connect Issues

Duplicate Class Connects

Hello |student.preferredOrFirstname| , 
 I appreciate you reaching out to let me know you have a concern with your class connects.  If you ever notice that you have more than one class scheduled at the same time, please send an email to both teachers and your Guidance Counselor as soon as you notice the error. 

 

If you don't receive a response prior to your conflicted class time, please attend any IEP mandated sessions as first priority. If there is not a scheduled IEP mandated class, then attend the class that coordinates with the period your Guidance Counselor scheduled for you.

 

Warm regards,

[Your Name]
[Your Title/Position]
[Contact Information]

Time Zone Issues- Class Connects

Hi |student.preferredOrFirstname|,  

 

I'm sorry to read you are having unusual class connect times on your plan.  Often when students have this issue it is related to the time zone selection.  Don't Worry.  There is an easy fix.   

 

Click on this link to find out more, https://www.help.k12.com/s/article/Time-Zone-Settings-for-Class-Connect-Time-Zone-Picker. 

 

If you still are having trouble, please reach out to K12 customer support at 1-866-512-2273 for one on one help. 
[Your Name]
[Your Title/Position]
[Contact Information]

Engageli Support

Hi |student.preferredOrFirstname|,  

 

I'm sorry to read you are having trouble with your settings in your class connect sessions (Engageli). Please click on this link to access the Engageli help center: https://support.engageli.com/hc/en-us/categories/4409351388059-Learner. 


If you continue to have trouble, please reach out to our Operations Team at help@cyberacademysc.org or help@heronacademysc.org.

[Your Name]
[Your Title/Position]
[Contact Information]

Engagli Session Dropping or Booting Student Out

Hi |student.preferredOrFirstname|,  

 

​
I'm sorry to read you are having trouble with your live class connect sessions (Engageli). Check out the Engageli Technical Requirements and Optimization guide, which covers the requirements for your device to efficiently run Engageli.  Topics covered include the minimum hardware and network specifications, how to run a system test, optimizing your system and how to manage running Engageli on a network that has a firewall. You can also submit a support ticket to Engageli at https://support.engageli.com/hc/en-us/requests/new

If you continue to have trouble, please reach out to our Operations Team at help@cyberacademysc.org or help@heronacademysc.org.

[Your Name]
[Your Title/Position]
[Contact Information]

    • Related Articles

    • Letters To Families Experiencing Technical/Internet Issues

      General Computer Issues Hello |student.preferredOrFirstname| , Thank you for reaching out. I'm sorry to hear you are having technical issues. I want to assure you that we are here to support you through any challenges you may encounter. Technical ...

    • Engageli Resources For Families

      Engageli Help Links To Share With Families ? Learner Quickstart Engageli Tour ? Engageli Learner Getting Started Checklist / Lista de verificación inicial para el estudiante ? Engageli Learner Classroom Checklist / Lista de verificación para aula ...

    • Family Account Basic Login Troubleshooting Steps

      K12 Help Steps Login Trouble Assistance How the Learning Coach Updates a Student's Username and/or Password https://www.help.k12.com/s/article/Learning-Coach-Update-Student-s-Username-and-or-Password Locked Out of Account Students can now be locked ...

    • Families Unable To Access School Email

      Questions to ask and troubleshooting steps to try: Has the student been able to log into their OLS/OMS/OHS account? If so, the student should be able to access their email from their main page? Video on accessing school email from the OLS: ...

    • STUDENT SUPPORT SERVICES TEAM and PROBATION ACCOUNTABILITY SUPPORT

      STUDENT SUPPORT SERVICES TEAM and PROBATION ACCOUNTABILITY SUPPORT CASC provides a dedicated support team to offer additional services on an as needed basis. ASSIGNMENT REASON A student and their family can be assigned additional support for low ...